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1       Warranty

1.1        Warranty Coverage:

1.1.1   Ring Scanner

·         2 years warranty coverage: main unit for ring scanner device, and ring battery, Charging Cradle, Power Adapter

·         30 days warranty coverage: consumer accessories includes USB Cable, ring strip

·         Note: warranty excludes artificial damage.

 

1.1.2   Smart Watch

·      2 years warranty coverage: main unit for watch device, power adapter, charging cradle, Watch Battery

·      30 days warranty coverage: watch accessories include USB Cable, Watch Band

·      Note:warranty excludes artificial damage


2       Replacement/Repair support

2.1        Replacement process:

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3       After Sales Service Control

3.1        Hardware Service provide by local reseller:

·     Replacement Service

·         8x5 local time live-agent support

·         7-day repair turnaround time

·         Access to restricted software – Hyctel